You'll find frequently asked questions here including how to pick or take care of your crystal jewelry, as well as store offerings and policies. Please reach us at hi@charlotteyang.com if you cannot find an answer to your question.

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Which crystal should I pick?

Open up your mind and see which piece of crystal calls out to you. You can also search for your zodiac, element, chakra, or desired properties. Use the crystal cards under product photos to help you decide. 

Can I change the cord length?

I can make leather cords and gold filled cable chains to the length you desire. For sterling silver box chains, I keep 18”, 20”, and 22” in stock. Let me know if you would like a copper chain — this is adjustable up to 24”, able to go over your head.

What types of metals do you use?

I use copper, sterling silver, yellow and rose gold filled wires for my crafts. Gold filled wires are tarnish resistant. Copper and sterling silver will age over time. You may gently polish with steel wool to restore shine, or let it age for a more vintage look.

How do I take care of my crystals?

Crystals love moonlight and sunlight. Put your crystal on your windowsill overnight to charge them. You can also burn sage or palo santo to cleanse and reset the crystal’s energy. Gently polish wire wrapped jewelry with steel wool to restore shine. 

Do you do custom designs?

Yes! I love custom pieces and working with you to design the perfect piece. Reach out through the get in touch form or schedule an appointment to get started. 

Why do you only have one piece left for most items?

I design each piece of jewelry based on the unique look, properties of the crystal, and my inspiration at the time. That’s why I usually only make one unique piece at a time. 

When are out-of-stock items back in stock?

Since I make each piece uniquely, please reach out to me directly if you’d like a previous design. 

What's your return policy?

You can return the product in its original condition for a full refund within 30 days from the date of purchase. You are responsible for any return shipping charges; alternatively, feel free to return the product in person. See link to detailed refund policy at the bottom of the page.